PRZEDMIOTEM OFERTY JEST KOD DOSTĘPOWY DO KSIĄŻKI ELEKTRONICZNEJ (EBOOK)

KSIĄŻKA JEST DOSTĘPNA NA ZEWNĘTRZNEJ PLATFORMIE. KSIĄŻKA NIE JEST W POSTACI PLIKU.

How do you continuously add value to customer relationships to ensure market leadership?

How does your organization move from a product-centric to a customer-centric strategy?

How has social media and new communication devices changed the way consumers behave?

How is the design of working environments responding to changes in working life?

How much money is your organization willing to invest in Customer Experience Management?

How satisfied are you with the level of service provided by the service desk team?

What are the significant differences between catering to businesses versus consumers?

What aspects of the customer experience are most important to your organization?

Which component of the promotional mix is particularly important for nonprofit services?

Why do so many customer experience (CX) initiatives fail to get the support of CEOs?

This Customer Experience Management CEM Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Experience Management CEM challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Experience Management CEM investments work better.

This Customer Experience Management CEM All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Experience Management CEM Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Experience Management CEM maturity, this Self-Assessment will help you identify areas in which Customer Experience Management CEM improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Experience Management CEM projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Experience Management CEM and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Experience Management CEM Scorecard, enabling you to develop a clear picture of which Customer Experience Management CEM areas need attention.

Your purchase includes access to the Customer Experience Management CEM self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

• Autorzy: Gerardus Blokdyk
• Wydawnictwo: Emereo
• Data wydania: 2021
• Wydanie:
• Liczba stron:
• Forma publikacji: ePub (online)
• Język publikacji: angielski
• ISBN: 9781867499770

BRAK MOŻLIWOŚCI POBRANIA PLIKU. Drukowanie: OGRANICZENIE DO 10 stron. Kopiowanie: OGRANICZENIE DO 10 stron.

• About The Art of Service
• Included Resources - how to access
• Purpose of this Self-Assessment
• How to use the Self-Assessment
• Customer Experience Management CEMScorecard Example
• Customer Experience Management CEMScorecard
• BEGINNING OF THE SELF-ASSESSMENT:
• CRITERION #1: RECOGNIZE
• CRITERION #2: DEFINE:
• CRITERION #3: MEASURE:
• CRITERION #4: ANALYZE:
• CRITERION #5: IMPROVE:
• CRITERION #6: CONTROL:
• CRITERION #7: SUSTAIN:
• Customer Experience Management CEM and Managing Projects, Criteria for Project Managers:
• ASK_FOR_LINK_2 Initiating Process Group: Customer Experience Management CEM
• ASK_FOR_LINK_2 Project Charter: Customer Experience Management CEM
• ASK_FOR_LINK_2 Stakeholder Register: Customer Experience Management CEM
• ASK_FOR_LINK_2 Stakeholder Analysis Matrix: Customer Experience Management CEM
• ASK_FOR_LINK_2 Planning Process Group: Customer Experience Management CEM
• ASK_FOR_LINK_2 Project Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Scope Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Requirements Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Requirements Documentation: Customer Experience Management CEM
• ASK_FOR_LINK_2 Requirements Traceability Matrix: Customer Experience Management CEM
• ASK_FOR_LINK_2 Project Scope Statement: Customer Experience Management CEM
• ASK_FOR_LINK_2 Assumption and Constraint Log: Customer Experience Management CEM
• ASK_FOR_LINK_2 Work Breakdown Structure: Customer Experience Management CEM
• ASK_FOR_LINK_2 WBS Dictionary: Customer Experience Management CEM
• ASK_FOR_LINK_2 Schedule Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Activity List: Customer Experience Management CEM
• ASK_FOR_LINK_2 Activity Attributes: Customer Experience Management CEM
• ASK_FOR_LINK_2 Milestone List: Customer Experience Management CEM
• ASK_FOR_LINK_2 Network Diagram: Customer Experience Management CEM
• ASK_FOR_LINK_2 Activity Resource Requirements: Customer Experience Management CEM
• ASK_FOR_LINK_2 Resource Breakdown Structure: Customer Experience Management CEM
• ASK_FOR_LINK_2 Activity Duration Estimates: Customer Experience Management CEM
• ASK_FOR_LINK_2 Duration Estimating Worksheet: Customer Experience Management CEM
• ASK_FOR_LINK_2 Project Schedule: Customer Experience Management CEM
• ASK_FOR_LINK_2 Cost Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Activity Cost Estimates: Customer Experience Management CEM
• ASK_FOR_LINK_2 Cost Estimating Worksheet: Customer Experience Management CEM
• ASK_FOR_LINK_2 Cost Baseline: Customer Experience Management CEM
• ASK_FOR_LINK_2 Quality Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Quality Metrics: Customer Experience Management CEM
• ASK_FOR_LINK_2 Process Improvement Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Responsibility Assignment Matrix: Customer Experience Management CEM
• ASK_FOR_LINK_2 Roles and Responsibilities: Customer Experience Management CEM
• ASK_FOR_LINK_2 Human Resource Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Communications Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Risk Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Risk Register: Customer Experience Management CEM
• ASK_FOR_LINK_2 Probability and Impact Assessment: Customer Experience Management CEM
• ASK_FOR_LINK_2 Probability and Impact Matrix: Customer Experience Management CEM
• ASK_FOR_LINK_2 Risk Data Sheet: Customer Experience Management CEM
• ASK_FOR_LINK_2 Procurement Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Source Selection Criteria: Customer Experience Management CEM
• ASK_FOR_LINK_2 Stakeholder Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Change Management Plan: Customer Experience Management CEM
• ASK_FOR_LINK_2 Executing Process Group: Customer Experience Management CEM
• ASK_FOR_LINK_2 Team Member Status Report: Customer Experience Management CEM
• ASK_FOR_LINK_2 Change Request: Customer Experience Management CEM
• ASK_FOR_LINK_2 Change Log: Customer Experience Management CEM
• ASK_FOR_LINK_2 Decision Log: Customer Experience Management CEM
• ASK_FOR_LINK_2 Quality Audit: Customer Experience Management CEM
• ASK_FOR_LINK_2 Team Directory: Customer Experience Management CEM
• ASK_FOR_LINK_2 Team Operating Agreement: Customer Experience Management CEM
• ASK_FOR_LINK_2 Team Performance Assessment: Customer Experience Management CEM
• ASK_FOR_LINK_2 Team Member Performance Assessment: Customer Experience Management CEM
• ASK_FOR_LINK_2 Issue Log: Customer Experience Management CEM
• ASK_FOR_LINK_2 Monitoring and Controlling Process Group: Customer Experience Management CEM
• ASK_FOR_LINK_2 Project Performance Report: Customer Experience Management CEM
• ASK_FOR_LINK_2 Variance Analysis: Customer Experience Management CEM
• ASK_FOR_LINK_2 Earned Value Status: Customer Experience Management CEM
• ASK_FOR_LINK_2 Risk Audit: Customer Experience Management CEM
• ASK_FOR_LINK_2 Contractor Status Report: Customer Experience Management CEM
• ASK_FOR_LINK_2 Formal Acceptance: Customer Experience Management CEM
• ASK_FOR_LINK_2 Closing Process Group: Customer Experience Management CEM
• ASK_FOR_LINK_2 Procurement Audit: Customer Experience Management CEM
• ASK_FOR_LINK_2 Contract Close-Out: Customer Experience Management CEM
• ASK_FOR_LINK_2 Project or Phase Close-Out: Customer Experience Management CEM
• ASK_FOR_LINK_2 Lessons Learned: Customer Experience Management CEM
• Index

W tej ofercie kupujesz kod dostępowy umożliwiający dostęp do wskazanej treści. Kod umożliwia dostęp do treści za pomocą przeglądarki WWW, dedykowanej aplikacji iOS (Apple) ze sklepu App Store lub dedykowanej aplikacji Android ze sklepu Play. Kod oraz instrukcje otrzymasz pocztą elektroniczną niezwłocznie po zaksięgowaniu płatności. Brak możliwości pobrania pliku.

Na podstawie art. 38 pkt 13 Ustawy z dnia 30 maja 2014 roku o prawach konsumenta realizując kod dostępowy rezygnujesz z prawa do odstąpienia od umowy zawartej na odległość.

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